General terms and conditions
You can cancel your order if it has not yet left our warehouse. To do so, please contact us by email: info@cubuka.com.
If you have already received your order and found that there is a problem or, if for any reason you are not completely satisfied, you can return it within 7 working days of receipt of the order.
This right of return only applies to products that are in their original packaging and in good condition. Products that are returned incomplete, damaged or used will not be accepted. The amount paid by the customer for shipping and return of the order will not be refunded.
During the period of validity of the Alarm Status or its possible extensions, the deadlines for the return of products purchased by any means, either in person or by courier, are interrupted. The calculation of the deadlines will be resumed at the time when Royal Decree 463/2020 of 14 March 2020, which declares the State of Alarm or, where appropriate, its extensions, ceases to be in force.
Methods of Return
Cubuka will do everything in its power to refund the customer as quickly as possible. However, we reserve a maximum period of 15 days from the arrival of the returned product in our warehouse.
If you have used a credit card as a method of payment, the money will be refunded to your credit card and you will be able to check this on your next bank statement.
If you have paid cash on delivery, we will ask you for your bank details (IBAN and SWIFT) to make the refund by bank transfer.
We offer a guarantee
In case of defective product, Cubuka will proceed as appropriate with the repair, replacement, or reduction of the price of the product. Free of charge for the person placing the order.
Cubuka is responsible for the lack of conformity with the purchased product, which appear within two years of delivery of the order. The consumer and user must inform the seller of the lack of conformity within one month of becoming aware of it.
Refund of shipping costs
We only reimburse shipping costs for orders whose return is the responsibility of Cubuka. This refers to defective products, or shipping damage.
However, if in an order of several items there is only one item with problems, we will refund the cost of this product. The shipping costs and the cost of the other products will not be refunded.
Product Exchanges
Product exchanges are carried out in accordance with the above-mentioned conditions.
Product exchanges are carried out in accordance with the above-mentioned conditions.
If the exchange is due to no longer wanting the product or change of colour, the shipping costs to receive the new product will be borne by the customer.
If you have any questions, please do not hesitate to contact us by sending an email to: info@cubuka.com.